Payment & Shipping

A) Order through the website https://elenivasilikoudi.com.

Ordering from our online store page is possible throughout the day (24/7). Once you place your order on our page outside of the hours 09:00 – 20:00 on Mondays and Fridays, your order is considered to arrive on our page at 9:00 am. on weekdays, Monday-Friday.

After placing your order, you will receive an automated email informing you of your order confirmation. After the order has been checked and processed, you will receive a confirmation e-mail from us.

B) Order by phone.

Payment methods:
Payments by wire transfer are accepted in the following bank account:

National Bank
Bank account : IBAN. GR9501108130000081374635290
Swift bank: ETHNGRAA
NAME: Theodoroudis Ioannis Stathis Vasilikoudi Eleni Christos Theodoroudi Alekxandra Eleni Christos

After the products have been shipped, you will be sent an e-mail with the shipment number, so that you can be informed of its progress at any time.

In case the products are not available in our online store, we will inform you as soon as possible about the delivery time. Please contact us at +306906110144 for product availability information.

Shipments within the Greek Territory

Your order will be shipped to the Greek Territory through our partner courier network.

Delivery to Greece except hard-to-reach areas takes 3-6 working days from the date of dispatch.

Return Policy – Right of withdrawal

For any issues (after sales support, product changes, questions) call Monday to Friday 09:00 – 20:00, tel.+306906110144.

ORDER CANCELLATION

If you find a problem with your order, either with the quantity or type of products you ordered, after completing your order on our site or by phone, you can only cancel the order if the products have not been delivered for shipment. Contact us at +306906110144, e-mail: info@elenivasilikoudi.com to cancel the order and refund (if you have paid the value of the products to be delivered).

Return products

To return the products you bought from https://elenivasilikoudi.com in any way, you must have the relevant purchase document and send it to info@elenivasilikoudi.com.

To meet the return deadline, it is sufficient to send the declaration of exercise of the right of withdrawal before the expiry of the withdrawal period. Products purchased must be returned in their original condition, together with the relevant receipt.

Especially for refunds:

a) Refund:

Especially in case of payment by you at home, or in any case it is not possible to refund with the means you used in the original transaction, your refund, upon request, will be returned by deposit to your bank account at your own risk.

b) You can return the products as follows:

You can send the product to our store after packing the product with its packaging materials. Please suggest using the courier service that delivered the product to you for shipping.

If this legal procedure is not followed or the legal conditions for accepting the return of the product are not met, then it will be returned to the consumer who will bear the packaging and shipping costs.

The time frame for the purchase is 7 calendar days from the date of receipt of the order.
Shipping costs for product return or cancellation are borne by the customer.

In case of ordering more than one product, the change cost varies as it depends on the charge from the courier companies.

If your return is approved, we will proceed with the replacement of the product or the return of the corresponding amount (reduced by the cost of transport) to your bank account that you will indicate to us in writing.

In the event that any of the above conditions are not met, the company reserves the right not to accept the return and the product is returned to the customer with a charge for transport costs.Complaint handling policy

By calling +306906110144 or via e-mail at info@elenivasilikoudi.com you can report any complaints or problems you may have regarding our services.